• Without the measurement, we can’t guarantee that the name and/or phone number will not be covered by adjuster or hidden behind. Depending on length of name and pet’s neck size there is a possibility that phone number may be covered by the adjuster.

• As with any custom order, we will not replace product (s) in following cases:  

  • If the incorrect name/phone number or measurement was given at the time of order,  
  • If the pet outgrows the product,  
  • If the collar was chewed or the buckle was cracked by any dog.
   

Please measure your pet's neck and chest. Read here why this is important.