Products F.A.Q.

All pets are different. They are small, tall, and large or have a special shape, and they all wear their accessories in different types and sizes. Some wear it tight, and some wear it loose. By knowing the exact measurement of the neck, we are able to embroider the info on the collar or harness where it won t be covered by the adjuster or hidden behind.

How do I find out pet's neck size?

Please refer to this page for all the details.

What type of payments do you accept?

To insure maximum security and privacy, we only accept payments via PayPal. You don't need to have a paypal account in order to make payments at this shop. You can use any credit card listed on paypal.

What is Paypal?

PayPal, the trusted leader in online payments, lets you send and receive money online quickly and securely. Over 78 million users have a PayPal account, and merchants everywhere accept it, both on and off eBay. With a PayPal account, you can:

Protect your account information with PayPal's industry-leading security and fraud prevention systems

Shop and pay conveniently by saving your information with PayPal 

Send money quickly and easily to anyone with an email address 

How long does it typically take for products to be shipped and received? 

We normally require up to one week for processing the order until shipped and it takes about 3 to 10 days (depending on the location) to receive after the order is shipped.

What if I don't want to use my credit card and order online?

If, You don't feel comfortable ordering online using your credit card, or you don’t feel comfortable using PayPal, Then you can:

Call us @ 604-990-1642

Email usyour order with your phone number and we will call you back to take your credit card info by phone,

Where are you located?

We are located in North Vancouver, BC, Canada.

1611 Welch St. North Vancouver BC, V7P 3G9

Do you offer affiliate program for my website?

Yes we do. For more information please click here.